Supporting our support workers

Five Cook Region support workers undertake mental health training in an indoor classroom

Supporting our support workers.

An integral part of our Disability Services Model is growing the capacity of our local workforce in each of our regions. To achieve this, our support worker teams in both Cook and Doomadgee have begun training activities to further develop the skills and knowledge required to excel in their roles.

In the Cook Region, six My Pathway employees completed an Allied Health training session with Occupational Therapists. This session imparted knowledge around the specific communication tools, travel needs, emotional well-being and reporting concerns required when working with people with a disability. It also looked at how our support workers could better ‘teach skills’ as opposed to ‘doing tasks’ to build their client’s capacities.

Commending the team on their commitment to undertaking this training, Hopevale team leader, Shariel Cassar said “building the capacity of our workforce to deliver quality services to people with a disability in our community is a passion and common goal of the entire team.”

Doomadgee NDIS support worker Nalani-Rae fills out paperwork at a desk

“I love learning new things and Leah has made it fun to attend class each week. I’m feeling more confident
in my job and love helping our NDIS participants in Doomadgee” Nalani-Rae Callaghan – 
Disability Support Worker said of the initial training.

Further west, in the Gulf country, fifteen members of our Doomadgee Disability Support Worker team have begun their Certificate III in Individual Support. This year-long training will be delivered through weekly video conference sessions, face-to-face learning through regular visits to Doomadgee by our training staff, work-based projects, case studies, role-playing and on-the-job training. All support workers are supported and guided through this training by our new community-based mentor, Leah Garling.

“I have seen the confidence of our Support Workers increase in the first few weeks of training,” Leah said. “They can see the advantage of this qualification, both for their future career pathways and in building their current capacity to support and care for their community members”

My Pathway mentor Leah Garling assists support worker Gaylene at an outdoor table

My Pathway mentor Leah Garling assists support worker Gaylene Johnny during the certificate III in
Individual support, currently being undertaken by fifteen of our staff in Doomadgee.

As our Remote Disability support offering grows, we will continue to look for opportunities to train and develop our increasing workforce in these communities, as well as others.

“Our partnerships with other service providers within this industry is vital to us achieving this goal,” said Leah.

Strong relationships with Queensland Health and Centacare have seen future mental health and suicide prevention workshops planned and our Doomadgee training widened to allow local staff from both Queensland Health and Gidgee healing to take part.